Legal information
Who we are, how we protect your purchase and your data, and our commitment to responsible tourism.
Company details
- Legal name
- Machupicchu Online S.A.C.
- RUC
- 20615918831
- Trade name
- Machu Picchu Online
- Address
- Av. Hermanos Ayar S/N, Machu Picchu, Urubamba, Cusco, Perú
- Phone / WhatsApp
- +51 992 665 311
- info@machupicchuonline.com
- Website
- www.machupicchuonline.com
Policies and documents
Claim Book (Libro de Reclamaciones)
Submit a claim or complaint online. We reply within the legal term of up to 15 business days.
Secure purchases and data protection
Online payments are processed by PayPal over an encrypted (SSL) connection. This website does not store your card details.
We collect only the personal data needed to manage your booking and communicate with you, we restrict access to authorized staff and we apply reasonable technical and organizational measures to protect it. Details are in our Privacy Policy.
Protégeme — Responsible tourism against the sexual exploitation of children and adolescents
At Machu Picchu Online we do not promote or permit the sexual exploitation of girls, boys and adolescents, or any other crime of which we become aware in the course of our activity, in accordance with Law No. 29408. If you know of a case, report it: call 1818 (free hotline) or Línea 100, 24 hours. Your report can be anonymous.