Consumer protection

Claim Book

Here you can submit a claim or a complaint about our services through an official channel. We will reply to the email you provide within the legal term of up to 15 business days.

Provider: Machupicchu Online S.A.C. · RUC 20615918831 · Address: Av. Hermanos Ayar S/N, Machu Picchu, Urubamba, Cusco, Perú

1. Request type

ClaimDisagreement related to the products or services purchased. ComplaintDiscomfort or dissatisfaction not related to the product or service, or with the customer service.

2. Consumer identification

Full name / company name ID document type ID document number Address Phone Email address

The consumer is a minor

3. Product or service identification

Type

Currency Claimed amount (optional)

Product or service description Booking, order or receipt number (optional) Purchase or service date (optional)

4. Claim / complaint detail and consumer request

Claim or complaint details Consumer request (what do you ask us to do?)

5. Actions adopted by the provider

This section is completed by Machu Picchu Online in its reply to the email you provide.

6. Acceptance and security I declare that the information provided is true and I accept the content of this form. This checkbox replaces my signature. Security question: …

Submitting a claim or complaint does not prevent you from using other dispute-resolution channels, nor is it a prerequisite to file a complaint with INDECOPI. We will reply within the legal term of up to 15 business days.

Claim Book

Parent or legal representative

Received — thank you